Let's talk about heritage ...

Posted by Heidi on 17/01/2018
If you wouldn’t mind, we would like to take a second of your day to consider office systems … we would like to know what you use to manage your projects, time sheets, expenses, and invoices?  

 

We will be willing to bet that the most obvious answer to that questions is spreadsheets. A good old Excel workbook. But of course there are always variations:

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Topics: Insider, In the workplace

How to Succeed in Business Management

Posted by Edward - CEO on 11/08/2017

Business Management is all about knowing where you’re going and what’s going on right now.  Are you tracking the business information you really need?

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Topics: Marketing, All

Will robots and automation take my job?

Posted by Edward - CEO on 06/07/2017

A friend sent me an email with a URL, “You have to look at this", he wrote.  https://willrobotstakemyjob.com/

The site is based on a mathematical analysis of the probability of automation in a range of professional services. It also has the prognosis for each, through to 2024. That’s only 7 years away!!

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Topics: Insider, In the workplace, All

Business Management in your Professional Services Firm

Posted by Edward - CEO on 21/06/2017

Like people, companies of all sizes come and go. The ones that live the longest actively work on their health and never take it for granted. In a professional services firm, good business management is essential.

 

When did you first hear of the iPhone, Android, Uber, Spotify, Kindle, Airbnb or Instagram. The answer has to be less than 10 years ago. Even Skype and Facebook are only a little older.

 

And when did you last hear of Kodak, Blackberry or PanAm. It might have been when you were astounded to hear of their bankruptcy.

 

When businesses and people take more photos, make more mobile phone calls and fly more around the globe than ever before, how did it happen to these businesses that appeared to have the world in the palms of their hands.

 

The answer is simple.

 

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Topics: In the workplace, All

How to deal with difficult customers

Posted by Sharnee on 27/04/2017

Whether your clients are private or commercial businesses, good customer service is paramount. It’s what separates businesses apart. Dealing with difficult customers is one of the most challenging things to wrestle with in a business especially if you're having a less than perfect day! So how do you handle a customer who is dissatisfied, angry, impatient, intimidating, demanding or frustrated? We give our top 4 tips.

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Topics: In the workplace, All

AI News: Should we fear it or the people who manage it?

Posted by Sharnee on 13/04/2017

Prompted by an article from Anurag Harsh

Many believe that technology is diminishing our intelligence. In some cases this is true, even with the loss of ability to recall phone numbers of family and friends and do simple mental arithemtic. But is this leaving us more room to think outside the square, collaborate new process, ways of doing things or even make new discoveries and inventions?

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Topics: In the workplace, All

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