In your professional services business, putting in place and using measures to make sure you’re going the right way at the right speed is crucial. The thing is, all your business is selling is its expertise. There’s no stock in the warehouse to keep an eye on, no daily till-take to cash up. You’ve got a finite number of people with skills to do the work each day. They’re making money working for clients wanting deliverables done to as a high quality standard as quickly as possible. Day-by-day, managing work to be done and people to do it can mean the difference between your business doing really well, or lurching from one urgent issue to the next.