Business Management is all about knowing where you’re going and what’s going on right now.  Are you tracking the business information you really need?

A friend sent me an email with a URL, “You have to look at this", he wrote.  https://willrobotstakemyjob.com/

The site is based on a mathematical analysis of the probability of automation in a range of professional services. It also has the prognosis for each, through to 2024. That’s only 7 years away!!

Like people, companies of all sizes come and go. The ones that live the longest actively work on their health and never take it for granted. In a professional services firm, good business management is essential.

When did you first hear of the iPhone, Android, Uber, Spotify, Kindle, Airbnb or Instagram. The answer has to be less than 10 years ago. Even Skype and Facebook are only a little older.

And when did you last hear of Kodak, Blackberry or PanAm. It might have been when you were astounded to hear of their bankruptcy.

When businesses and people take more photos, make more mobile phone calls and fly more around the globe than ever before, how did it happen to these businesses that appeared to have the world in the palms of their hands.

The answer is simple.

Whether your clients are private or commercial businesses, good customer service is paramount. It’s what separates businesses apart. Dealing with difficult customers is one of the most challenging things to wrestle with in a business especially if you're having a less than perfect day! So how do you handle a customer who is dissatisfied, angry, impatient, intimidating, demanding or frustrated? We give our top 4 tips.

Prompted by an article from Anurag Harsh

Many believe that technology is diminishing our intelligence. In some cases this is true, even with the loss of ability to recall phone numbers of family and friends and do simple mental arithemtic. But is this leaving us more room to think outside the square, collaborate new process, ways of doing things or even make new discoveries and inventions?

Are you frustrated by your month end invoicing routine?

Is your invoice processing vulnerable to delays and uncertainty?

What if you could get your invoices out within 3 days of month end instead of 3 weeks, and with a higher level of confidence in their integrity? Imagine the impact on your cash flow. Imagine the impact on office productivity.

Imagine the impact on yourself.

The secret is simple.