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The most important things in business management

Posted by Edward - CEO on 20/12/2018

Everybody knows where you’re most likely to be told “Say ahhhhh”. For a routine medical check-up you go to the doctor. They’ll use tools to measure your temperature, check blood pressure, listen to your heart and check your lungs. The big ice-cream stick comes out and you’ll be told “Say ahhhhh”. Doctors always start by properly checking out our body’s vital signs. Everything else depends on them working properly.


They actively go through a standard series of measurements and observations. Only then can they give feedback and advise on any actions that need to be taken.

Businesses are in need of routine check-ups just as people are. It’s part of business management. And whatever the scale of your business, getting the right stuff, the stuff your business needs to have working properly, comes down to one thing, understanding the current condition.

This means business information systems to help you measure, and thus manage, the business. So what to measure.

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Topics: In the workplace, All, Money Management, Staff Management

Business Management in your Professional Services Firm

Posted by Edward - CEO on 25/01/2018

Like people, companies of all sizes come and go. The ones that live the longest actively work on their health and never take it for granted. In a professional services firm, good business management is essential.

 

When did you first hear of the iPhone, Android, Uber, Spotify, Kindle, Airbnb or Instagram. The answer has to be less than 10 years ago. Even Skype and Facebook are only a little older.

 

And when did you last hear of Kodak, Blackberry or PanAm. It might have been when you were astounded to hear of their bankruptcy.

 

When businesses and people take more photos, make more mobile phone calls and fly more around the globe than ever before, how did it happen to these businesses that appeared to have the world in the palms of their hands.

 

The answer is simple.

 

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Topics: In the workplace, All

How to Succeed in Business Management

Posted by Edward - CEO on 11/08/2017

Business Management is all about knowing where you’re going and what’s going on right now.  Are you tracking the business information you really need?

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Topics: All, Marketing

Will robots and automation take my job?

Posted by Edward - CEO on 06/07/2017

A friend sent me an email with a URL, “You have to look at this", he wrote.  https://willrobotstakemyjob.com/

The site is based on a mathematical analysis of the probability of automation in a range of professional services. It also has the prognosis for each, through to 2024. That’s only 7 years away!!

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Topics: Insider, In the workplace, All

How to deal with difficult customers

Posted by Sharnee on 27/04/2017

Whether your clients are private or commercial businesses, good customer service is paramount. It’s what separates businesses apart. Dealing with difficult customers is one of the most challenging things to wrestle with in a business especially if you're having a less than perfect day! So how do you handle a customer who is dissatisfied, angry, impatient, intimidating, demanding or frustrated? We give our top 4 tips.

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Topics: In the workplace, All

AI News: Should we fear it or the people who manage it?

Posted by Sharnee on 13/04/2017

Prompted by an article from Anurag Harsh

Many believe that technology is diminishing our intelligence. In some cases this is true, even with the loss of ability to recall phone numbers of family and friends and do simple mental arithemtic. But is this leaving us more room to think outside the square, collaborate new process, ways of doing things or even make new discoveries and inventions?

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Topics: In the workplace, All