Heritage is always a tricky subject in modern cities, with one person’s culturally significant building being another person’s eyesore. It’s useful to think about your business systems in the same way, and the role of heritage in achieving the best result for your business.

Everybody knows where you’re most likely to be told “Say ahhhhh”. For a routine medical check-up you go to the doctor. They’ll use tools to measure your temperature, check blood pressure, listen to your heart and check your lungs. The big ice-cream stick comes out and you’ll be told “Say ahhhhh”. Doctors always start by properly checking out our body’s vital signs. Everything else depends on them working properly.


They actively go through a standard series of measurements and observations. Only then can they give feedback and advise on any actions that need to be taken.

Businesses are in need of routine check-ups just as people are. It’s part of business management. And whatever the scale of your business, getting the right stuff, the stuff your business needs to have working properly, comes down to one thing, understanding the current condition.

This means business information systems to help you measure, and thus manage, the business. So what to measure.

A guide to managing the money in your business.

Let's face it, you're in business to make money. If you’re not getting through the work at hand nor making as much money as you think you could be, then the first place to look is how you manage your revenue generation and your expenses. That's what this guide is all about.

Timesheets are a digitised record of your life at work. Your own human memory simply isn’t up to it. Timesheets are your online memory booster.

Regardless of what kind of clients your business has, providing an excellent client experience is paramount. It's what differentiates your business and is part of your competitive advantage. Dealing with difficult clients is never easy, but they will inevitably crop up at some point and it's important know how to deal with them in a professional way, so that in the end, you can turn a negative experience into a positive one. How do you handle a client who is dissatisfied, angry, impatient, intimidating, demanding or frustrated? Here are our top tips.

You are an expert in your industry, respected by your peers and appreciated by your clients. Large projects are successful due in significant part to the contribution of you and your team. Do you feel the same confidence when it comes to managing the people you engage with on a day to day basis?