In your professional services business, putting in place and using measures to make sure you are going the right way at the right speed is crucial. The thing is, all your business is selling is its expertise. There is no stock in the warehouse to keep an eye on, no daily till-take to cash up. You have got a finite number of people with skills to do the work each day. They are making money working for clients wanting deliverables done to as high a quality standard, as quickly as possible. Day-by-day, managing work to be done and people to do it can mean the difference between your business doing really well, or lurching from one urgent issue to the next.