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Edward - CEO

Edward O’Leary is co-founder of Abtrac, a time management, billing and project management solution for professional services businesses in Australia and New Zealand. He has had more than 20 years advising time based billing businesses such as architects, professional engineers, surveyors, planners, cost estimators PR and HR agencies, general consultants and others on how to effectively monitor, measure and manage their services business to streamline processes and achieve a stronger bottom line.

Recent Posts

Are your business management systems classical beauties or creaky wrecks?

Posted by Edward - CEO on 16/01/2019

Heritage is always a tricky subject in modern cities, with one person’s culturally significant building being another person’s eyesore. It’s useful to think about your business systems in the same way, and the role of heritage in achieving the best result for your business.


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Topics: In the workplace, Insider

The most important things in business management

Posted by Edward - CEO on 20/12/2018

Everybody knows where you’re most likely to be told “Say ahhhhh”. For a routine medical check-up you go to the doctor. They’ll use tools to measure your temperature, check blood pressure, listen to your heart and check your lungs. The big ice-cream stick comes out and you’ll be told “Say ahhhhh”. Doctors always start by properly checking out our body’s vital signs. Everything else depends on them working properly.


They actively go through a standard series of measurements and observations. Only then can they give feedback and advise on any actions that need to be taken.

Businesses are in need of routine check-ups just as people are. It’s part of business management. And whatever the scale of your business, getting the right stuff, the stuff your business needs to have working properly, comes down to one thing, understanding the current condition.

This means business information systems to help you measure, and thus manage, the business. So what to measure.

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Topics: In the workplace, All, Money Management, Staff Management

Simple, smart tips to generate more profit

Posted by Edward - CEO on 03/12/2018

A guide to managing the money in your business.

 

Let's face it, you're in business to make money. If you’re not getting through the work at hand nor making as much money as you think you could be, then the first place to look is how you manage your revenue generation and your expenses. That's what this guide is all about.

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Topics: In the workplace

Timesheets are Your Friend

Posted by Edward - CEO on 03/12/2018

Timesheets are a digitised record of your life at work. Your own human memory simply isn’t up to it. Timesheets are your online memory booster.

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How the complete professional deals with difficult clients

Posted by Edward - CEO on 30/10/2018

Regardless of what kind of clients your business has, providing an excellent client experience is paramount. It's what differentiates your business and is part of your competitive advantage. Dealing with difficult clients is never easy, but they will inevitably crop up at some point and it's important know how to deal with them in a professional way, so that in the end, you can turn a negative experience into a positive one. How do you handle a client who is dissatisfied, angry, impatient, intimidating, demanding or frustrated? Here are our top tips.

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Topics: In the workplace

You’re an expert in your field. Become an expert at managing people too

Posted by Edward - CEO on 16/10/2018

You are an expert in your industry, respected by your peers and appreciated by your clients. Large projects are successful due in significant part to the contribution of you and your team. Do you feel the same confidence when it comes to managing the people you engage with on a day to day basis?


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Topics: In the workplace