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How to deal with difficult customers

Posted by Sharnee on 27/04/2017

Whether your clients are private or commercial businesses, good customer service is paramount. It’s what separates businesses apart. Dealing with difficult customers is one of the most challenging things to wrestle with in a business especially if you're having a less than perfect day! So how do you handle a customer who is dissatisfied, angry, impatient, intimidating, demanding or frustrated? We give our top 4 tips.

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Topics: In the workplace, All

AI News: Should we fear it or the people who manage it?

Posted by Sharnee on 13/04/2017

Prompted by an article from Anurag Harsh

Many believe that technology is diminishing our intelligence. In some cases this is true, even with the loss of ability to recall phone numbers of family and friends and do simple mental arithemtic. But is this leaving us more room to think outside the square, collaborate new process, ways of doing things or even make new discoveries and inventions?

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Topics: In the workplace, All

Architects & Engineers, are you Missing Out?

Posted by Edward - CEO on 06/04/2017

Are you frustrated by your month end invoicing routine?

Is your invoice processing vulnerable to delays and uncertainty?


What if you could get your invoices out within 3 days of month end instead of 3 weeks, and with a higher level of confidence in their integrity? Imagine the impact on your cash flow. Imagine the impact on office productivity.


Imagine the impact on yourself.


The secret is simple. 

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Topics: In the workplace, All

What makes our job management software different?

Posted by Sharnee on 28/03/2017

As you already know, Abtrac is a cloud based job management software package used by professionals who require real time job tracking software. But what really makes Abtrac so much more valuable than other packages? It's simple:

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Topics: Insider, All

Top 25 Powerful & Inspiring Quotes For Business Owners

Posted by Sharnee on 02/03/2017

As a business owner you'll experience of a lot of highs and lows. Whether you're just getting your business established or you're at cross-roads in your company, these 25 inspiring quotes for business owners are sure to give you the motivation you need. Perhaps they'll even set you one a different path of thinking.

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Topics: All

Make 2017 a Year to Remember!

Posted by Edward - CEO on 19/01/2017

Don’t drift into and through this New Year. Make 2017 count and a year to remember.

Your Spotify playlist is back to the way the gods intended. It no longer includes Snoopy’s Christmas, nor Santa Baby. Those golden oldies are set aside for another year. The Christmas period is over.

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Topics: In the workplace, All