What
Others Say About Us
We are proud of our client base. These are some of the spontaneously offered
responses from our Abtrac clients.
From our first contact the Abtrac people gave us the
confidence they understood our needs. They continue to do so. I most like
Abtrac being on my desktop, its intuitive, and it gives right up to date info in reports.
When we call or email Abtrac's offices, our queries are always addressed and well managed.
Getting up to speed with Abtrac wasn't stressful. And it was quick - quicker than I expected.
Graeme Scott, ASC Architects, Auckland
Abtrac has been a huge success. Timesheets are all done by midday Monday. This would have
been unheard of in the past. We would not have had them in by then let alone reviewed
and processed to complete the data entry!
This means we now have the data to do invoicing much
earlier in the month. And this means debtor collection times are also significantly shortened, having a
positive impact on our cash flow.
Sue Cogger, Tanner Architects, Sydney
We have found Abtrac a very good fit for our business in terms of time/cost
management and invoicing. The package has been intuitive and easy to use. Our
initial user training was quick and easy.
The Abtrac people have provided excellent service whenever required to resolve
issues or improve various features of the package to suit our specific requirements.
And they do it all in a friendly and timely manner.
Heather Clinton, Ideas Shop, Wellington (Public Relations Consultancy)
We have been using Abtrac for a long time. The Abtrac people know what we need, and
whenever approached they have a quick and friendly
response with our solution.
In using Abtrac I have nothing to complain about. Everything is provided in a professional and helpful
manner.
Kevin Marshall, Ascension Surveyors Limited, Auckland
Abtrac is easy to understand. It is simple and straight forward. It saves a lot of time. There appears to be
plenty in it for our needs. Abtrac's support and response times are excellent.
Barbara Seager, Aurora Projects, North Sydney (Engineers)
We have been using Abtrac for a while. We experience good fast response times from Abtrac
whenever we call. We are confident they understand our needs. I like most the way we can quickly
search for jobs. I like the range of reports (which we have now customised our favourite ones), and the
invoicing process has quick bring-ups to save typing.
Support and ongoing development is where they are keeping us happy. Their programming is good, and we know they will help us make it better if we wish.
Alistair Cattanach, Dunning Thornton, Wellington (Engineers)
I liked the Abtrac consultants from the first meeting. They gave us the confidence they understood our
business. It probably took only two weeks set Abtrac up. Since then I continue to enjoy the reliability,
and the range of report options we now have.
I must stress the reliability, of Abtrac itself, and the support we receive.
Warren Payne, Ashton Mitchell Architects, Auckland
We wanted to be more effective in our administration, and we wanted staff entering
their own timesheets. Abtrac delivered. The Abtrac team understood our needs
and could easily fit things to our requirements.
Their training quickly gave me the knowledge to get up and running.
It is easy to use. I also like its reliability.
We have a range of users. Those who only use the
timesheet entry screens, picked it up within a couple of days. I came to grips with
Abtrac very quickly, and would say it took approximately one or two "month ends" to
become totally at ease with the entire system.
The whole way through I have always felt understood and the Abtrac team to be very
approachable and friendly. Every time I have called or emailed for assistance
the support has been excellent!
Kristy Avery, Avery Team Architecture Ltd, Auckland
Our previous system was hard to use and no one knew how to maintain it. It had poor reporting
functionality and took too long to generate reports.
The Abtrac installation was a breeze and the initial set up was also very easy. It personally took me
perhaps a week to master the basics and maybe 1-2 months for the rest of the system. Everyone else
was able to transition immediately without much training at all - we were able to quickly make it look and
feel like "our old" time and cost system.
I like how the Abtrac people keep in touch with us advising when they are going to be in our
neighbourhood and offering to call in.
Support is a big plus. Someone always answers the phone - I've never left a voicemail to date. I have
always found anyone I speak to at Abtrac to be friendly, helpful and quick to respond. Queries are quickly
answered, most of the time over the phone. I enjoy its ease of use - I don't need to read the manual.
Sio Tulia, Dow Group Limited, Wellington (Property and Workplace Strategists)
We were using a database time recording system which had severe limitations, both in entering data and
producing outputs, and needed a fresh approach to recording time and materials against specific projects,
and maintaining a basic client contact system. Other systems were either modules for accounting
systems, which we did not want, or overly complex and expensive. Abtrac suited perfectly, and we have
not regretted changing to it.
Abtrac is simple to use, both in entering data and producing outputs (invoices, reports etc). We have it set
up so it is able to be accessed by remote staff and staff in the office, to enter time against jobs. It has a
wide range of reporting options, providing up to date information on Clients, Jobs, WIP and Debtors,
quickly and accurately.
After installing Abtrac, our first outputs were produced within a week of implementation. They also
transferred our data from our legacy systems.
We are very happy with responses. In all cases queries have been addressed quickly, and where
necessary solutions provided promptly.
Throughout I have been impressed with the after sales support, and openness to suggestions. Also the
availability of staff to assist if we do strike a problem.
As a specialised Remuneration and Human Resources consulting business we required an efficient and
effective system which allowed us to track progress on assignments and prospects, and manage time
recording, invoicing and debtor control, while also providing basic CRM functionality. Abtrac was the only
system we found which manages all these in an easy to use interface, without requiring the
implementation of new accounting systems to support it.
I unreservedly recommend Abtrac to any consulting business providing a mixture of time and materials
based services to clients.
Kevin McBride, McBride HR, Wellington (HR Consultants)
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